Record, Review, and Improve Every Call
Compliance-grade call recording with secure storage, easy search, and powerful analytics for your business.
OVERVIEW
Call Recording
Call recording is essential for businesses that need to meet compliance requirements, resolve disputes, train staff, or simply improve customer service quality. Goliath IT integrates professional call recording with your existing phone system — capturing every call securely, storing it in the cloud, and making it easy to search and review.
KEY BENEFITS
- Automatic recording of all inbound and outbound calls
- Secure cloud storage with configurable retention
- Easy search by date, number, or agent
- Compliance with HIPAA, PCI-DSS, and industry regulations
- Quality assurance and agent coaching tools
- Dispute resolution and liability protection
- Integration with existing VoIP phone systems
Automatic Recording
Every call is automatically captured — inbound, outbound, and internal. No manual intervention required. Recordings start the moment a call connects.
Compliance & Legal
Meet HIPAA, PCI-DSS, MiFID II, and other regulatory requirements with compliant call recording, secure storage, and audit trails.
Quality Assurance
Supervisors can review calls, score agent performance, and provide targeted coaching — improving customer service quality across the board.
Search & Retrieval
Find any call in seconds by searching date, time, phone number, agent name, or duration. Download or share recordings with a single click.
Retention Management
Configure retention policies to store recordings for 30 days, 1 year, or longer — automatically deleting old recordings to manage storage costs.
System Integration
We integrate call recording with your existing VoIP phone system, CRM, and helpdesk software for a seamless workflow.
Start recording your calls.
Contact us for a free consultation and demo of our call recording solutions.